Privacy Policy Bitcoinhelper.nl (Updated for 2025 in accordance with GDPR & DSA)
Responsibility for Data Processing
Bitcoinhelper.nl is responsible for processing personal data as outlined in this privacy policy.
Contact Information:
Website: https://www.bitcoinhelper.nl
Email: info@bitcoinhelper.nl
Chamber of Commerce (KvK) number: 82138699
Data Protection Officer: Martin, reachable via info@bitcoinhelper.nl
Processing of Personal Data
We process your personal data when you use our services and/or provide this information to us yourself. This includes:
First and last name
Email address
IP address
Data on your activity on our website
Protection of Minors
Our website is not intended for individuals under the age of 16. We do not knowingly collect data from minors without parental or guardian consent. If we have unintentionally collected such data, please contact us at info@bitcoinhelper.nl so we can remove it promptly.
Purpose and Legal Basis of Processing
Your data is processed for the following purposes:
Processing payments
Sending newsletters and personalized marketing
Enabling the creation of an account
Website analysis and service improvement
Compliance with legal obligations, including the Digital Services Act (DSA) and the General Data Protection Regulation (GDPR)
Automated Decision-Making
Bitcoinhelper.nl does not use automated decision-making that may have significant consequences for individuals. We do not apply profiling with legal or comparable impact.
Data Retention Period
Your personal data will not be retained longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law. We apply the following retention periods:
Customer information: up to 5 years after last interaction
Billing data: 7 years, in accordance with legal obligations
Marketing data: until the moment of unsubscribing
Sharing Personal Data
Data is only shared with third parties when necessary for the execution of our services, for security, or to comply with legal obligations. We only work with third parties that comply with the GDPR and other relevant laws.
International Data Transfers
If your data is processed outside the European Economic Area (EEA), we ensure compliance with GDPR by using mechanisms such as standard contractual clauses or working with partners certified under the EU–US Data Privacy Framework.
Cookies and Tracking Technologies
We use only technical, functional, and analytical cookies that do not infringe on your privacy. For tracking cookies and targeted advertising, explicit consent is requested via our cookie settings, in accordance with the ePrivacy Directive.
Your Rights
You have the right to:
Access your personal data
Correct or delete your data
Restrict or object to data processing
Transfer your data (data portability)
Requests can be submitted via info@bitcoinhelper.nl. We will respond within one month.
Data Security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure. This includes encryption, secure servers, and access controls.
Complaints and Supervisory Authority
If you have a complaint about how we process your personal data, you can contact us via info@bitcoinhelper.nl. You also have the right to lodge a complaint with the Dutch Data Protection Authority via https://autoriteitpersoonsgegevens.nl.
Changes to This Privacy Policy
This privacy policy may be updated to comply with new laws or operational changes. We recommend checking this policy regularly. Any changes take effect immediately upon publication on our website.
